60-DAY MONEY BACK GUARANTEE: A sixty (60) day money back guarantee is offered on most* of CTFO’s
products and product packages on the purchase price paid, plus shipping and handling fees.
* Please note that we are NOT able to process refunds for any of our sample mailers or our product brochures.
This 60-day empty bottle money back offer is good one time per applicable product, per order, per Associate/Customer
Please mail the item(s) to:
ShipNetwork
C/O CTFO, INC.
8701 47th St, Suite E
McCook, IL 60525
• Include your member ID #
• The order/invoice #
NOTE: When CTFO receives a package, it can take up to 30 days to process a refund request. After we have
electronically released the funds, a credit should appear on the card the order was charged to within the next
5-7 business days, depending on the policies and procedures the financial institution follows. If the electronic
refund is denied, CTFO will attempt to contact the Customer/Associate three (3) times, once weekly, by phone
or email to confirm the disbursement of a check refund. After three (3) attempts, the Associate/Customer
assumes responsibility to call/email back CTFO to request the refund check.
PRODUCT EXCHANGES: CTFO does not offer product exchanges currently. A Customer/Associate may request
a refund for the original item purchased by following the refund instructions and use those funds they receive
back to make a new purchase at the discretion and willfulness of the individual Customer/Associate.